FAQs
Frequently Asked Questions (FAQs)
Welcome to the Giggles and Toys FAQ Hub – your go-to place for quick answers about shopping with us.
🛒 Orders & Shopping
1. How do I place an order?
Simply browse our website, choose your favorite toys, and add them to your cart. Follow the checkout steps to enter your details and payment method. Once confirmed, you’ll receive an order confirmation email.
2. Can I change or cancel my order after placing it?
We process orders quickly, so once an order is confirmed, changes or cancellations may not be possible. If you made a mistake, please contact us immediately at sales@bluetradinggroup.com or Phone/WhatsApp: +971 508692457, and we’ll do our best to help.
3. Do you offer gift wrapping?
Yes! You can select our gift-wrapping service during checkout for an extra special touch.
💳 Payments
4. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure payment through Stripe. We do not store your card details.
5. Is it safe to shop on gigglesandtoys.com?
Absolutely. Our website uses SSL encryption and secure payment gateways to keep your personal and financial information safe.
🚚 Shipping & Delivery
6. Where do you deliver?
Currently, we deliver across the United Arab Emirates (UAE). International shipping is not available yet, but we’re working on expanding soon!
7. How long does delivery take?
Orders are processed within 2–3 business days. Once shipped, delivery usually takes 2–5 business days depending on your location.
8. How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking number. You can use this to follow your order’s journey.
9. What are the shipping charges?
Shipping costs are calculated at checkout based on your location. Occasionally, we offer free shipping promotions—keep an eye out for them!
🔄 Returns & Refunds
10. What is your return policy?
You can return most unused items within 7 days of delivery if they are in original packaging and condition. Please see our Refund & Returns Policy page for full details.
11. Can I exchange an item?
Exchanges are only available if your item is defective or damaged upon delivery. Contact us at
sales@bluetradinggroup.com within 48 hours for assistance.
12. Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective or incorrect.
🧸 Product Safety & Quality
13. Are your toys safe for children?
Yes, safety is our top priority. All toys meet international safety standards and are tested for quality. Always check the recommended age range on product pages before purchase.
14. Do your toys come with a warranty?
Certain branded toys may include a manufacturer’s warranty. Please check product details or contact us for clarification.
15. What if my toy arrives damaged or defective?
If your toy arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.
🎁 Gifts & Promotions
16. Can I buy a gift card?
Yes, Giggles and Toys offers digital gift cards for easy gifting. They can be purchased online and emailed directly to your loved ones.
17. How can I hear about new arrivals and promotions?
Join our newsletter at the bottom of our homepage or follow us on Instagram and Facebook for the latest updates, exclusive deals, and new toy launches.
👩💻 Customer Support
18. How can I contact you?
You can reach us via:
📧 Email: sales@bluetradinggroup.com
📞 Phone/WhatsApp: +971 508692457
We aim to respond within 24–48 business hours.
19. What are your customer support hours?
We’re available Monday – Friday from 9:00 AM to 5:00 PM (UAE time).
📌 General
20. Do prices include VAT?
Yes, all prices displayed on our website include VAT, unless stated otherwise.
21. Can I bulk order toys for events or schools?
Yes! We accept bulk or wholesale orders for schools, nurseries, and events. Please contact us directly for pricing and arrangements.